Địa chỉ công ty: Ho Chi Minh
Ngôn ngữ trình bày hồ sơ: Tiếng Anh
Cấp bậc: Trưởng Phòng
Yêu cầu công việc
1. Education Background: University graduated, preferable business course degree holder
2. Minimum Experience Min 5~10 years field collection experience as team leader/supervisor/manager and willing to travel
3. Minimum Qualifications (Knowledge , Skill, Abilities):
- Consumer finance business, collection system
- Strong interpersonal skills and ability to deal effectively with a diversify of individuals at all organization levels
- PC proficiency and excellent organization skills
- Ability to speak and write in English at advance level
4. Other requirements:
- Integrity, innovative, customer service, collaborative
- Should be confident, aggressive and have a flair for Team Management
Consumer Finance, Collection Debt, #fieldcollection
Mô tả công việc
The job holder will manage the Field/Recovery Team through various strategies and tactics applicable, tracking and monitoring of collection activities to have the best results in the quality and collection performance. To ensure the team is on track with their productivity and collection to meet the business plan target.
You will report directly to Collection Head and shall be responsible for:
- Establishing a good rapport with the Field/ Recovery collection team on forming strategies to be implemented and secure feedbacks and support from field collection to improve the field performance.
- Checking and reviewing the DAILY Collection Performance Tracker, Productivity per Bucket and Daily Collector’s Report.
- Discussing and strategizing with your team on how to improve the collection performance and new strategies to be implemented to tide the gap.
- Conducting spot checking and reviewing of the DCR (Daily Collector report) submitted by the field collectors specially those who are not meeting the minimum requirement for # of cases to be visited per day and with poor collection performance.
- Conducting spot field collection visits to validate the result of field collectors and may call the customers directly for checking.
- Assisting the Collection Head on conducting training for new hires and refresher course on field collection for the veterans. This can be in classroom training and actual visits.
- Ensuring all DAILY results on field collections must be updated in the system.
- Ensuring 100% coverage of cases allocated to field collection team assigned.
- Escalating any integrity issue or Fraud cases found to Collection Head.
- Monitoring the field collection activities done by the team and supporting in field collection as needed.
- Motivating and driving the team to meet the targets set every month by proper coaching and guidance.
- Supporting in interviewing/evaluating qualified candidates for field collectors/team leaders when needed.
- Managing the Team’s capacity for the year.
- Ensuring discipline on attendance/tardiness and collection activity conducted on field.
- attractive salary & competitive benefits package
Thông tin công ty
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life.
In years of operations and development, Prudential Finance has gradually been improving the quality of products and services as well as expanding the business to approach and satisfy customers effectively. Currently, Prudential Finance has built up an extensive distribution network, including Head office, 1 Branch, 4 Transaction offices and the single largest Call center with advanced technology and several Service Introduction Points.
Providing the best products and services, Prudential Finance is honored to achieve the precious recognition from nearly 170,000 customers and tie up with more than 100 prestigious partners to provide convenient and flexible financial solutions to their employees (as of 31 March, 2013).
With the implementation of effective business strategies, strong support from the Prudential Group and the dedication as well as the commitment of all staffs and sales representatives, Prudential Finance will remain the leading position in consumer finance industry in Vietnam market and keep providing the best consumer finance products and services to millions of Vietnamese customers.
We are currently looking for an experienced Field Verifying Supervisor, South of Vietnam based in HCMC:
Địa chỉ công ty: Ho Chi Minh
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